share

A Safe Holiday Experience In Meeru

Deutsch  |  French  |  Español  |  Italiano  |  русский  |  中文

Quick Links
Your questions answered before you travel  |  Facilitating PCR Testing at Resort  |  Travel Flexibility & Cancellation Policy Update

The safety of our guests and employees has always been the core of our business. As we prepare to welcome all of you, we want to ensure that Meeru will be a safe haven for everyone.As we all move forward and live in the ‘new normal’, Meeru Island Resort & Spa in association with Crown & Champa Resorts, is introducing Hygiene Guidelines for a Safe Holiday Experience In Paradise.

This initiative is focused on enhanced resort and hotel cleaning standards and procedures, hygiene and safety practices, guest and employee interactions, and workplace guidelines while ensuring transparency throughout the customer experience journey. These guidelines will transform resorts and hotel industry standards and practices in the Maldives, to ensure that guests and employees are confident in the hygiene and safety of our property.

This initiative will reinforce guests and employees’ trust and confidence in Meeru, in accordance to international and local hygiene and sanitation standards.

We look forward to the day when you will once again experience your home in paradise with assured confidence.

We are open.

Meeru Team
#readywhenyouareMV

See what our guests say

Since the reopening on September 1 2020, our guests had been enjoying their Maldives holidays regardless of the new normal and had endorse Meeru with all 5-stars and “Perfects”

Perfect stay and great anti-covid measures
Al_mj_0, London, United Kingdom (9/28/20) – TripAdvisor

See the story of our in-house guest Julian & Sonja and their experience at Meeru Island in September 2020. Meeru supported them through their entire journey to make their dream wedding still come true, despite the current worldwide challenges brought by Covid-19. View the video 🎥

The Kamissarovs had a 13 days vacation in Meeru with their little daughter in September 2020 and had a fantastic stay despite the new normal. View the video testimonial 🎥

Learn more

For an insightful look into the Crown & Champa Resorts’ guidelines and protocols, stakeholders’ protocols and the Maldives destination guidelines and protocols, visit
http://sales.crownandchamparesorts.com/safetyprotocol/

Your questions answered before you travel

Deutsch  |  French  |  Español  |  Italiano  |  русский  |  中文

Planning to come to the Maldives? Here are some points to consider before traveling;


Q. If I am experiencing respiratory symptoms or fever, can I still travel to the Maldives?
A. It would be best if you reconsidered traveling, you may cancel up to 72hrs prior to arrival or change dates for when you are well again.

Q. Do I need a booking before arriving in the Maldives?
A. Yes, a confirmed reservation is required in at least ONE property prior to arrival to the Maldives.

Q. Can I stay at more than one resort during my vacation in Maldives?
A. Yes. Guest can have multi-resort-stays by during your stay in Maldives.
Every time you travel from one property to another, the Health Protection Agency (HPA) requires your current resort to submit a travel request form 48 hours prior to departure.
Guests will only be allowed to travel between two resorts if both resorts does not have reported, suspected or isolated case of Covid-19.
Guests must inform details of their multi-resort bookings to Meeru before they travel.
Please check with your insurance company if you are covered if any of your multi-resort stay plans are disrupted.

Q. Must I have travel insurance to travel to the Maldives?
A. It is strongly advisable to take out comprehensive travel insurance to prepare for unforeseen situations.
Maldives Allied Insurance Company has introduced Covid-19 Travel Insurance that covers tourists for specific expenses they may incur due to a positive diagnosis of Covid-19 while on holiday in paradise.

Q. Do I need a COVID-19 RT-PCR or COVID-19 IgG, IgM antibody test before arriving in the Maldives?
A. Yes.
The Health Protection Agency (HPA) of Maldives mandates that with effect from September 10 2020, all tourists and short term visitors to the must present a Negative PCR certificate on arrival to the Maldives. The PCR Test must be conducted within a maximum of 96 hours prior to departure.

Q. Do I need to apply for a visa before arriving in the Maldives?
A. No, a visa on arrival will be issued for 30 days at no cost.

Q. What do I need to get the visa on arrival to the Maldives?
A.  All visitors travelling to and from the Maldives are required to submit a self-declarative health declaration online via https://imuga.immigration.gov.mv, 24 hours prior to their travel. Guests must also have a confirmed reservation at a tourist resort and emergency contact details must be provided.

Q. What checks will be done of arrival at the airport?        
A. Thermal imaging equipment is in the arrival hall, masks must be worn, and physical distancing observed, hand hygiene use of hand sanitizer is mandatory, and it is recommended to download the contact tracing app “TraceEkee”.

Q. Will I have to take a COVID-19 RT-PCR or COVID-19 IgG, IgM antibody test on arrival?
A. All arrivals exhibiting symptoms will need to take a COVID-19 RT-PCR at their own cost. Maldives border authorities will take random tests at no charge.

Q. What will happen if I test positive for COVID-19?
A. Health Protection Agency (HPA) guidelines must be followed. Isolation at the resort for 14 days is mandatory for anyone testing positive for COVID-19. Contact tracing will identify those who also need to be tested. All close contacts will have to undergo quarantine for 14 days at the resort and PCR tested prior to been released from quarantine.
The Resort Doctor or Nurse will provide primary care whilst guests are in isolation on the Resort, should the symptoms require clinical care, this will be arranged.
Please note there will be expenses to be paid for any period in isolation, please check with your insurance company if you are covered.

Q. If I test positive for COVID-19 when I get back to my home country what should I do?
A. If you test positive within 14 days of returning home, contact the Resort you stayed in, and they will contact the Maldives Ministry of Tourism and Health Protection Agency (HPA).

Q. If a positive or suspected COVID-19 case is identified in the Resort, will the resort go into ‘lockdown’?
A. No. Health Protection Agency (HPA) do not require Resorts to go into ‘lockdown’ in such situations. The Resort team will work together with the Health Protection Agency (HPA), following guidelines on isolation, testing and contact tracing for the individual(s) concerned, along with stringent protocols to keep all guests and employees safe.

Q. Can I get a PCR test done at the Resort?
A. Yes. Kindly refer to ‘Facilitating PCR Testing At The Resort’ for information.

Q. How do I download the Mobile Concierge App?

 

 

The Link will be sent to the guest upon confirming the booking and will be as well available on our website. We advise you to download the app whilst at home, explore the resort and what it has to offer in the comfort of your home.
While at the resort, our guest services and resort employees will still be available to attend guest requests in person while maintaining physical distancing at all times.

Your frequent questions about the resort experience answered;

Q. Do I need to wear a face mask at the resort?
A.  Only when required. Mask locations are available in the mobile app as well as on our website. In general, masks need to be worn in enclosed areas or when physical distancing cannot be provided.

Q. Is there any restricted area (with certain rules/protocols) for guest or they can freely walk around the island?
A.  Guests can freely explore the island. Meeru has adapted to international standards regarding health and safety requirements and certain areas may have specific requirements. More details are available on our mobile app, upon your arrival at the Resort and our also IPTV in your rooms.

Q. Does the main restaurant will remain normal for buffet?
A.  Our buffet variety and quality has been further enhanced to facilitate all required post Covid-19 requirements. You will be able exploring everything without limitations and our staff will assist you around the service lines.

Q. Will the karaoke nights happen as before?
A.  There will be no Karaoke night.

Q. Will the wedding ceremony continue as usual? In the resort which area, the wedding will be conducted? Is there any changes to the wedding itinerary?
A. Yes. There will be Renewal Of Vows ceremony which will take place in the Maalan beach area. There will be some changes like location of spa for the make-up of the bride, distance of the couple from the drummers.

Q. Is there any changes to the excursions and entertainment schedule?
A. Yes, following government and WHO requirements, Meeru has adjusted its entertainment and excursion schedules. Sport events with group character are currently not hosted in Meeru. The maximum number of excursions has been adjusted to allow social distancing at all times. More details are available on our mobile app and upon your arrival.


Facilitating PCR Testing at Resort

Updated: August 17, 2020:

Following the most recent requirements from certain airlines and countries for their travelers to provide a negative PCR test certificate upon their travel journey, Meeru Island Resort & Spa in association with Crown & Champa Resorts, is facilitating PCR testing for those guests with this compulsory requirement.

Where applicable, the PCR Testing Procedure will be as follows:

Free of charge for stays of 7 nights or more, with the following terms to be considered:

  • Only applicable if guest has a compulsory requirement by airline or home country
  • Only applicable for a maximum occupancy of 3 persons per room, additional persons as per the below supplement
  • Of guest wishes to conduct the test as a personal requirement, the PCR Test Supplement will apply, subject to availability of the clinic

Supplement cost of USD 150.00 per person:

  • For stays less than 7 nights
  • Or without a compulsory requirement by airline or home country
  • If guest wishes to conduct the test as a personal requirement

Kindly note:

  • Each PCR Test will be done through our well trained medical team whenever possible, in the resort and results will be received before departure.
  • Reservations for PCR testing should be made latest 4 days prior to departure.
  • Reservations for PCR testing will prioritise guests with compulsory requirement for certificate to travel from the Maldives.
  • Airline or Government requirement document has to be presented upon making the PCR testing reservation in order for our team to prioritise and arrange the needful.

For more information and clarifications regarding your travel, reach out to the Reservations Team or your Travel Agent.

More Q&A regarding the PCR Test facilitation;

Q. Where the Guests will do the PCR Tests?
A. Sample will be taken at Meeru and sent to Malé for PCR Testing 72hrs prior to guest departure.

Q. Do children have to go through the PCR Test (Is there a specific age)?
A. Yes kids has to go through the PCR test
There is no specific age requirements for children.

Q. Can the guest request for Covid19 test upon arrival to the resort? Will the resort assist?
A.Yes, our Meeru will assist.
As advised above, reservations for PCR Testing must be made a minimum 4 days prior to departure.

Q. Will the test results provided within 48 hours?
A. Yes under regular circumstances test results should be available within this time.


Travel Flexibility Update

  • New reservations for future arrivals:
    New reservations will be accepted for arrivals from September 1, 2020.

Cancellation Policy Update: Book Now, we got you covered!

Thursday, May 14, 2020:
We continue to allow for maximum flexibility given these unique circumstances. Book now to your convenience with the freedom of free cancellation as follows;

FREE Cancellation on Room Rate for cancellation received 3 days prior to arrival.


Special Offers

Early Bird Offers for your Meeru holiday in 2020 and 2021. See All Offers »

EN EN
X

book your stay